AB
Angela-Jean Bailey
1 reviews | Active since Sept 2020
23 Mar 2022, 14:36
VERY BAD SERVICE
My mother, who is 73 has been trying to upgrade her Cellphone since January 2022. She has not been able to as her number was allocated in error another user when they upgraded their cellphone. As the system shows that the upgrade for my Mom's phone has already been attended to they are not able to upgrade her cellphone nor will they allow her to cancel her contract & apply for a new contract . Being trying to resolve this since January 2022 with NO luck.
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Vodacom's replyOfficial
23 Mar 2022, 14:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Mar 2022, 14:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team