VERY BAD SERVICE

There account department is up to **** no service. My husband passed away in May and they add my payments of November and December on his name and when I phone in to sort it out they just tell me sorry can’t do nothing must go back to the store where I made the payment and when I go toe the store they say sorry I must phone accounts department. People at Vodacom NEED TRAINING no one can do something or know what going on there.I sit with a small baby and no one can help me they keep on telling me I must go there or say to me sorry of line can’t help me