Very Bad Service

I am a Vodacom Client for the past 10years. I was contacted [voice-call] by Vodacom on the 05.01.2015 to be informed that my fixed account is in arrears for R32.80.I phoned them to enquire about this. I explained my side and the only answer I got form them is that Head Office will phone me back. Find in this complain all the sms's I received that they will call me back, till today 04.02.2015 I am still waiting for feed back. <br> There was a problem with Vodacom's *111# menu and I selected the wrong setting - but phoned them 2days after that to cancel this service. They said I used R3 from this data bundle, now they want to keep me responsible for this whole account. I am still waiting for feedback after I phoned 6 times to explain myself and still receiving voice-calls of arrears acc.<br> <br> Dear Customer, Your service request no.S3-8UP2J-JAJY4 has been logged.We will contact you within 24 hours.Vodacom / Thank you for calling Vodacom Customercare, your reference number for this call is: *** / The service request reference S3-8UL2C-CYHVR thank you Vodacom / Your query has been received by the CIC department for further investigation. Nthabiseng Keletso Kunupi/Shadiki Mokgatle.<br> <br>