AJ
Albert J

1 reviews | Active since Sept 2009

09 May 2015, 11:40

Very BAD Service

1. Had to wait a week for feedback on an upgrade because they couldn't load the deal from their booklet.<br> <br> 2. Couldn't load data bundle onto my other account yesterday, after almost 30 minutes on the phone with useless agents. They don't even know the prices of their own data bundles.<br> <br> 3. And today my new contract I got yesterday is not active yet. They can't activate it over the phone. Apparently they can only activate voice or internet sold contracts. I have to drive back to the damn shop. <br> <br> 4. The shop's phone just rings and then goes to a voicemail stating that they are closed for a revamp. No revamp!!!<br> <br> Really useless. And I'm supposed to be one of their top tier customers according to the guy in the store.<br> <br> Vodacom Shop and Repair Centre Rustenburg. ***<br> <br> Account in question I***-8<br> Contact Nr on ***-

0
Replies (1)
Vodacom
Vodacom's reply10 May 2015, 10:33
Official
Hello adejager,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites