Very Bad service

I had a claim for damaged cell phone. I went intonthe Vodacom 4U store Pavilion Shoping centre on the 11 April 2015 @ 15:00 . The consultant send the wrong form that Saturday to Insurance and promised to follow up on Teusday. As I never heard from himbI called insurance *** they said they never received the claim form but alplication for insurance. Then I excepted the mistake and The Manager Natasha promissed to solve the problem and will call me as soon as she has sorted it out as her being the manager of the store I felt it would be sorted out. Now this was on the 14 April. Today is the 6 May and quess what I havent heard from them once. This is my business number and cant be reached on it . Its so sad that vodacom takes R1800 from mu acc every month for the last 5 years and this is the service I get from NATASHA the Manager who was very rude and un helpfull to me. The claim has been approved and afer a month expjrez as per insurance company said . So I write to you Vodacom to pleasencall Natasha and sort the problem out ASAP. As this is costing me to loose business calls and Natasha refused to give me loan phone as she said its not her problem and my problem . <br>