Very bad service

Item: Vodacom
Rating: 1
Author: denae S

I upgraded my fibre speed on the 10 March and still waiting for it to be changed. I have been calling the call centre like 15 times no one seems to know what to do promises to call back and still nothing. My Vodacom app says I will be debited two bills. Very bad service still no call back very angry with this service I am receiving.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

11 Apr 2021, 10:49

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Apr 2021, 10:49

Official