1 reviews | Active since Aug 2017

07 Aug 2017, 16:03

VERY BAD SERVICE

<p>On 27 June 2017 I went to vodacom in springs mall to migrate my contract to a beter pacage with LOWER costs! By 26 July when my debit order went off i paid way to much for my contracts than i should have, so I went back to VODACOM IN SPRINGS MALL on 27 July 2017 to fix the problem only not to be helped and them being full of stories, then I phoned vodacom cutomar care to report the problem, and they then said it will take 7 working days! So today 7 Aug 2017 was 7 days, only to find that the call was closed and nothing was done, and im still fighting and still nothing is being done to fix the problem! The lady at springs maal vodacom gave me the wrong info, after asking her 2 times if this is write, NOW ME AS CUSTOMAR HAS TO SUFFER AND JUST PAY FOR VODACOM'S MISAKE CAUSS VODACOM CUSTOMAR CARE CANT HELP ME AS A CUSTOMAR! REALY BAD SURVICE VROM VODACOM AND I WILL GO TO A NOTHER NETWORK AFTER BEING AL GOOD CUSTOMAR TO VODACOM FOR OVER 10 YEARS, BECAUSE THEY SO NOT WANT TO LOOK AFTER THERE CUSTOMARS AND I WILL TELL EVERY ONE WHO CROSSES MY PATH HOW BAD VODACOM IS AND TO STAY AWAY FROM VODACOM!!! THANK YOU VODACOM FOR GIVVING ME YOUR VERY ****TY SERVICE AND GOODBAY!</p>

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Replies (2)
Vodacom
Vodacom's reply08 Aug 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Aug 2017, 13:47
Official

Hi Christo

As discussed, this matter has been resolved.

Regards,

RJ