Very bad service

<p>I apl**** for a pre-cancellation in March alreasy. They send me a quote to settle and as I settled the amount immediately. I've emailed the relevant documents required as requested. I then waited 2 weeks and phoned for a follow up. They informed me that they did not receive the documents. I then emailed it again and waited. After about 7 days I followed up again. They informed me that they received all documents and is busy with the cancellatiuon. They also informed me that everything will be settled and that my last installment will go of end April 2017. April came and the installment went off. Later the month I received another invoice from Vodacom for R358.00. I then phoned them and the lady I spoke to said she will log a call and get this sorted ASAP. Nothing else was done and they still took the installment. I need this to be credited to the account (I another 2 nr's on the account) ASAP. This is very poor and need feedback within the next 48 hours.</p>