Very bad service

I don’t think I’ll ever use Vodacom in my life. Such a hassle to reason with this company.

I had a contract (iphone XR). Asked for an early cancellation quote which I received paid, signed the early cancellation form and sent proof back to them. As of today my account is still not cleared from the credit bureau it still shows that it’s in arrears. I paid on the 30th January 2026 as of today I can’t get any help from Vodacom , when I phone the cancellation or Customer care line they can’t help me. Went to Vodacom Gateway today there too they don’t know what’s going on with my account since it’s with Pre-legal.

I just need a damn paid up letter and change the status on credit bureaus for crying out loud.