VERY BAD SERVICE

<p>Good day</p> <p>I need urgent assistance!!!!!!!</p> <p>I contacted vodacom a million times via .....branch visit, phone calls and e-mails with no luck they dont bother to answer any of my mails.</p> <p>I cancelled my contract in January and paid the early cancellation fee as per the cancellation quote I received.</p> <p>Since then, my account is still debited every month on a new number that they have created as the contract has not expired according to them , on which I DID NOT agreed upon. This is unacceptable and in contravention of the following Treating Customers Fairly outcomes:</p> <p>Outcome 1: "Customers are confident that treating customers fairly are embedded within the firms' culture." Charging me a penalty for early termination and then still debiting my account after paying the penalty is not deemed to be fair at all.</p> <p>Outcome 3: "Customers are properly informed before and after the time of transacting." I've been trying to sort out this issue since the first incorrect debit in February and I've spoken to multiple Vodacom employees, I send emails, visit the branch, phone every day they just transfer me from the one department to another. NOT A SINGLE employee tried to resolved the issue and does not come back to me when following up on the query.</p> <p>Outcome 4: "When advice is given the advice is appropriate." I was advised that my contract will be cancelled as soon as I pay the early cancellation penalty, and this was not the case.</p> <p>Outcome 5: "Products perform as customers are led to expect and services are at an acceptable level or at a level customers have been led to expect." Once again, I expected that the contract will be cancelled as soon as the penalty was paid and not debited further. Also, the service received while trying to sort out this issue was not at an acceptable level at all.</p> <p>Outcome 6: "Customers do not face any unnecessary barriers to cancel a contract." It goes without saying that this outcome was definitely not met!</p> <p>Given the above, I expect that this issue will receive immediate attention. The contract should be terminated with immediate effect and Vodacom should refund all of the money debited from my account after the termination date. If not, I will take this matter further as it is unacceptable and not in line with TCF.</p>