Very bad service

<p>I phoned Vodafone retentions department on Monday morning to get a cancellations quote and was told the system is down and was told to phone back in an hour. </p> <p>I phoned back 3 hours later and got helped and said they will send it to me which I never received. </p> <p>I phoned back today the phone got answered and the person on the phone was having a loud conversation with her colleagues then put the down I then phone back a guy answered told him my story then he said there is a problem with the system for the last few day then I said the system was up yesterday and said it will be emailed to me then he made an excuse telling me they don't do cancellation from the 27 of every month I think this service is totally understand unexceptional </p>