1 reviews | Active since Mar 2017

20 Mar 2017, 12:18

very bad service

<p>after applying for a deal costing R149 a month i received the phone but then they told me they made a mistake on the website and the amount is actually R699 a month. i was not prepared for that and they collected the phone the next day. march 9. since then i have spoken to a lot of vodacom representatives about my account and this morning 20 march they deduct an amount of R296 from my account. Now they logged a service request and i have to wait for 7 working days. how can his even be possible. a mistake on vodacom's side now have me losing money and they cant solve the problem. for years everything went smooth but i would suggest you think twice before getting a contract with vodacom. </p>

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2017, 12:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team