very bad service
<p>after applying for a deal costing R149 a month i received the phone but then they told me they made a mistake on the website and the amount is actually R699 a month. i was not prepared for that and they collected the phone the next day. march 9. since then i have spoken to a lot of vodacom representatives about my account and this morning 20 march they deduct an amount of R296 from my account. Now they logged a service request and i have to wait for 7 working days. how can his even be possible. a mistake on vodacom's side now have me losing money and they cant solve the problem. for years everything went smooth but i would suggest you think twice before getting a contract with vodacom. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
