1 reviews | Active since Feb 2017
Very Bad Service
<p>I have been having issues logging in on the vodacom app and website since december 2016, to date i have now logged 5 seperate support calls for this, as i cant access my account from either the app or the website/portal.</p> <p> </p> <p>They simply send and sms the day after the call has been opened, stating the call has been resolved, with no contact whatsoever.</p> <p> </p> <p>Now 3 days after recieveing my invoice the call centre operator tells me my account is in arrears, and adding to that, after moving from a Smart S to a Smart M+, all of these issues started, and i am now being billed for two handsets</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
