AK
Andre K

1 reviews | Active since Feb 2017

20 Feb 2017, 20:22

Very Bad Service

<p>I have been having issues logging in on the vodacom app and website since december 2016, to date i have now logged 5 seperate support calls for this, as i cant access my account from either the app or the website/portal.</p> <p> </p> <p>They simply send and sms the day after the call has been opened, stating the call has been resolved, with no contact whatsoever.</p> <p> </p> <p>Now 3 days after recieveing my invoice the call centre operator tells me my account is in arrears, and adding to that, after moving from a Smart S to a Smart M+, all of these issues started, and i am now being billed for two handsets</p>

0
Replies (1)
Vodacom
Vodacom's reply21 Feb 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team