Very bad service

Vodacom business!

I am writing to express my dissatisfaction with the service I have received following an upgrade request made four weeks ago. Despite the significant time that has passed, I have yet to receive any feedback or updates regarding the delivery of my upgraded product, which was said will only take three weeks.

When I contact your customer service, I am often met with unhelpful responses, and on one occasion, the consultant I spoke with was irate and unprofessional. This behavior is unacceptable and falls far below the standard of service I expect from a reputable company like Vodacom.

I kindly request an immediate update on the status of my delivery, as well as an explanation for the delay. Additionally, I would appreciate a resolution to the poor customer service experience I have encountered.

Please treat this matter with urgency and provide a clear response.