1 reviews | Active since Feb 2017
Very bad Service
<p>I took out a new contract four week ago. When i took it out i ask them to please set my prepaid number as my contract number. They said it will not be a problem. I recieved the phone with a sim. they send me the wrong size sim for the phone i got. I phone them to ask if it has been activated with my prepaid number they said to wait 48 hours in the mean time i had to take the sim to make smaller by a vodacom shop in Northgate where i paid R40 to do. After that i phone after sales again and ask when my phone will b activated then they told me it is on my contract number after i told them to make my prepaid number my contract number they did not do. The lady then told me to go back a shop and buy a replaces met contract sim and phone bak then they will resest my prepaid number on that. I did what she said and again had to pay R70 for a new sim. I phone the after sales and gave the number they told me to wait 48 hours and it will be done. After 48 hours this still was not done. I phoned again where thy gave me some useless story about a code they had to wait for. Then the consalting phone me back and told me there were a number sort from the sim. Why did they consalten not tell me that when i phoned 48 hours before. So i gave them the number again and they told me it will take a day again. I am still waiting for my prepaid number to go off and be actvate on my contract phone. This has been going on for 4 weeks now and vodacom has debit my account already and i have not use my phone at all coz they messed up with activating the number. I am at a point now were i want to take the phone back to vodacom and cancel my contract and go to cell c. If this does not get sorted out today i will be doing that. I am done asking for help and getting no where with this company. This service is the most worse i have ever had!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
