NB
Natasha B

1 reviews | Active since Feb 2017

09 Feb 2017, 08:26

Very bad Service

<p>I took out a new contract four week ago. When i took it out i ask them to please set my prepaid number as my contract number. They said it will not be a problem. I recieved the phone with a sim. they send me the wrong size sim for the phone i got. I phone them to ask if it has been activated with my prepaid number they said to wait 48 hours in the mean time i had to take the sim to make smaller by a vodacom shop in Northgate where i paid R40 to do. After that i phone after sales again and ask when my phone will b activated then they told me it is on my contract number after i told them to make my prepaid number my contract number they did not do. The lady then told me to go back a shop and buy a replaces met contract sim and phone bak then they will resest my prepaid number on that. I did what she said and again had to pay R70 for a new sim. I phone the after sales and gave the number they told me to wait 48 hours and it will be done. After 48 hours this still was not done. I phoned again where thy gave me some useless story about a code they had to wait for. Then the consalting phone me back and told me there were a number sort from the sim. Why did they consalten not tell me that when i phoned 48 hours before. So i gave them the number again and they told me it will take a day again. I am still waiting for my prepaid number to go off and be actvate on my contract phone. This has been going on for 4 weeks now and vodacom has debit my account already and i have not use my phone at all coz they messed up with activating the number. I am at a point now were i want to take the phone back to vodacom and cancel my contract and go to cell c. If this does not get sorted out today i will be doing that. I am done asking for help and getting no where with this company. This service is the most worse i have ever had!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team