pP
prem P

1 reviews | Active since Jul 2011

09 Dec 2016, 14:43

Very bad service

<p>Please note that Vodacom S.A. has a big problem with the online system were you agree to an upgrade and lucky for me i took out the T.C .snapshot of what i agreed on.</p> <p>When i called them on the 22nd November 2016 they said it will be sorted out.</p> <p>It is now the 9th of December and nobody knows anything with the query but i have all the emails and dates of comunication with Vodacom.</p> <p>The contract states clear with what i have to pay for 24 months and the first invoice i get they have changed the amount.</p> <p>I refuse to pay this and i have told them they defaulted on the agreed amount and it must be canncelled or brought to the agreed amount.</p> <p>They are PATHETIC about how they handle queries.</p> <p>It seems like nobody are professional in that company.</p> <p>Do not deal with this company.</p> <p>SAD,SAD,SAD,SAD. </p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team