BB
Bianca B

1 reviews | Active since Oct 2014

28 Nov 2016, 10:27

Very bad service

<p>Okay where to start...Vodacom stops debit orders on behalf of you even if you do not ask for it to be stopped. Then they suspend your service because you didn't pay! I only find out that my debit order was stopped when i wanted to make a call and it says my service has been suspended that my debit order was stopped. and Vodacom can't tell my why it was stopped apparently it was a technical error but now i must dubbel pay every second month because of vodacoms technical erros every time. This is unaccaptable. Do not support Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 12:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team