VERY BAD SERVICE

<p>Vodacom debited my account with someone else's invoice during August 2016.</p> <p>After numerious and time consuming phone calls since then, my account is still not sorted out by them.</p> <p>A 4 page record of this was handed in today at a local Vodashop where I concluded a cell contract during 2015.</p> <p>I also got email addresses from them to which I send my complaint letter.</p> <p>Vodacom acknowledged that it was an invoice for someone else, from some time ago. </p> <p>Ref no I- ********** 2111</p> <p>During these months of phoning different departments, no one sorted out their own mistake/problem.</p> <p>On 09 November 2016 my service was suspended by Vodacom for non-payment. Why do I have to pay the account of someone else?</p> <p> </p> <p><br />To try to talk to them is like talking to a concrete wall. And to get to someone that is qualified to make a proper decision is also not possible.</p> <p> Is this Multi Billion Rand Company treating Consumers / Customers like this?</p> <p>Who protects us normal Consumers from the harassment of big companies like that?</p> <p>What sort of Business Practices are they using that allows mistakes like this?</p> <p>What Accounting Practices and Controls have they got in place to prevend such mistakes? Bad inputs in computor and accounting systems SHALL result in bad results!!!!</p> <p>How can I stop my Contract, with them, without ending up in Court, for Vodacom's own mistakes. </p> <p>How can I, as a normal man, get the attention of someone that can make a decision in Vodacom?</p> <p>#Vodacom_Poorservice</p> <p> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p> <p><br /> </p>