1 reviews | Active since Nov 2016
Very Bad Service
<p>I went to to the Vodacom 4U store in Eastgate to take out an addidtional contract- the Samsung J1 and Samsung Tab E for R229 on a flexi 200. They were capturing the order then said they have no stock and sent me to bedfordcentre. Got to Bedfordcentre and they a re not a 4U store. Tried calling the eastgate store multiple times, their number does not pick up. Called Eastgate Monday and asked them to ask the 4U store to call me as I cannot get through.</p> <p>apparentky the deal expired, someone called me back, said they would sort out the problem and call me by COB. No Call was received, called Tuesday, no response, called Wednesday, no response, called today and was told I will be called back. No call, no contract, I am livid and shocked. We have been a vodacom contract holder for 10 years now and this is the level of service??? I have told my husband that we should cancel our existing contract as clearly we are not important enough and our business and patronage is not needed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
wow how long does it take to getc back to me. still no response from anyone . still awaiting the store manager to call me back . so thank you for rewarding loyal customers with no response and no assistance . I will look at an alternate service provider . shocking !!!!
wow how long does it take to getc back to me. still no response from anyone . still awaiting the store manager to call me back . so thank you for rewarding loyal customers with no response and no assistance . I will look at an alternate service provider . shocking !!!!
