Very bad service

I can’t seem to understand why one can’t seem to get a contract deal with Vodacom when I’ve been a loyal customer with them for years, one agent told me I qualify for a 2iphone deal when the next tell me I don’t no one requested my bank statement to can even see if I get an additional salary or payment history they just depend on their score in which they don’t even use Experian to check our scores as per their agents statement the system just decides? They further requested I go instore why can’t one submit all these required documents online?Definitely loosing business from me , I will never consider this brand again