Very bad service

I never had an issue with vodacom before, all my contracts are with them and my wifi. I moved so I called them on the 17th of December to move my wifi to my new address and they said no problem it will be moved in 30 days, I called 2 weeks ago to check if they are on track and they asked for proof of address which I sent though to them, I emailed this guy dlamini lindiwe he said he tried to call but I missed his call once and asked him to call back he didn't I emailed him this morning and I was ignored. I called in and I spoke to Kaya Kasa and she gave me an updated saying o should receive an update from vumatel this week. I'm going to wait till end of this week and of nothing is installed they must cancel my dame wifi. SO***