1 reviews | Active since Jul 2016
VERY BAD SERVICE
<p>I had a teo year contract with Vodacom for which i paid R900 a month. I took a closed contract but was given an open contract. I had to change this contract and it was extended by two months. I had the Samsung S5. My phone was covered with vodacom insurance and was ****** earlier this year, for which i claimed. I was told that i qualify for the new samsung and when visiting all the branches in my area i was told that they do not have stock and do not know when they will get. At this stage i was without a device for almost a month since i had to save up for the excess. The consultant convinced me to get an LG G4,claiming that it is better than iphone or Samsung. I took the LG and regretted it the very next day. When phoning to ask whether i could exchange it, they said no. The device consumes so much data that i almost cant use the device. I phoned about this and was told that i could only restrict background data on everything. Which i did. It didnt help. I am sure not even Bill Gates could keep up witht the rate at which this device consumes data. Yesterday i recharged with R60 data and browsed the internet (only two websites briefly) for a recipe and sent a couple of whatsapps. The data is again depleted. This is the worst cellphone i have ever had and i am bitterly dissapointed that i paid R900 a month for over two years until the contract expired to be left with a useless Lg G4 </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
