Very Bad Service

On the morning of Saturday the 25 Novmber before going shopping I called to add the phone to the insurance. During the shopping trip the phone was stollen out of my son's pocket. We went to Eastgate and spoke to the consultant to claim for the phone and she called the insurance. they informed us that the phone was not on the insurance long enough to claim. We asked to cancel the insurance. The consultant asked the insurance to cancel the insurance and that we would add the phone to the household insurance. I added the phone to the insurance with Santum. I have been paying both insurances R115 to Vodacom and R96.78 to Santum. We went with Suntam as I do not have excess to pay. When we were at Vodacom to upgrade a contact we were going through the account and discovered that the insurance was never cancelled and that the contracts that I wanted to make prepaid were upgraded on the 01/07/23. I was under the impression that could upgrade the contacts and was told they were already upgraded. I asked for a complaint to be logged the reference numbers are *** & *** We also discovered that on *** that there was screen insurance on the phone however when my screen broke. I wanted to transfer the information to the new phone I bought was advised to get the screen repaired by kiosk in the mall that cost me R900 to enable the transfer of the information. We did three upgrades one laptop deal and two sim only deals. we were advised that the dat would be loaded on the 1st for the month of September. We checked yesterday as we were checking our airtime and discovered that the data was loaded yesterday. Will this data now expire today as tomorrow is the 1st of September?