VERY BAD SERVICE

Item: Vodacom
Rating: 1
Author: Zanele G

I'm writing to formally express my dissatisfaction with the manner in which my matter was handled. The approach taken was both unprofessional and unacceptable. Dealing with Molepo(Team leader) even agents Kabelo and Rachel who failed to assist didn't even show concern to my issue I've raised, my Fibre has been off since 09:00 in the morning till now, that time I've never missed even one premium, I'm really really disappointed!!!

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Replies (1)

Vodacom's replyOfficial

30 Aug 2025, 09:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Aug 2025, 09:24

Official