Very Bad service

April 5th called the legal team and spoke with Manelese Khoza .<br> I advised him that just made a payment R1243.21 , he confirmed to me everything has been settled and he will make sure my details is taken out to the credit Bureau and will be sending me the settlement letter with 24 hours. Called today Friday 8th to follow up that i haven't receive any letter spoke to patricia saying that i still owe then R109 and nowhere in my statement that amount was mentioned and when i called on april 5th Manelese Khosa never mentioned anything about it to my surprise when I spoke to Robbin Liesegang Manager on duty she is trying to shift the blame on me i told she must listen to the call. I am not going to pay R109.00 they must send me a settlement letter as promised by Manelese who never ever bothered to follow up. very poor customer service. all i need is my settlement letter period.