VERY BAD SERVICE!

I APP**** FOR TWO LINES ON CONTRACT ON THE 28 /02 /2016. I WAS ASSISTED BY THE STORE/BRANCH MANAGER AT SOUTH GATE MALL, SHE TOLD ME THAT SHE WILL CALL ME TO GIVE ME FEED BACK ABOUT MY APPLICATION , TODAY I AM STILL WAITING FOR THE MANAGER HILDA TO CALL ME . I HAVE RECEIVED AN EMAIL CONFIRMING MY APPLICATION BUT WHEN I CALLED THE CUSTOMER CARE LINE THEY STATED THAT THEY NEVER RECEIVED MY APPLICATION ! I AM VERY SHOCKED ! I HAVE BEEN A LOYAL CUSTOMER FOR MANY YEARS , YOUR SERVICE HAS DROOPED DRASTICALLY , IT IS A DISGRACE...