VERY BAD SERVICE

Good day I'm Joseph Mpanza a Vodacom Customer holding the contact number ********** . I've been a customer to them from 2007 as prepaid customer. In 2013 one of the Vodacom consultant phoned me, and on the conversation we had the consultant was seems to be concerned about the amount of airtime that I was used to buy and he suggested that if I can switch to a contract I can save some cash. Just like anybody would like to save I then agreed to take that contract where I was paying R88.00 for the airtime of R100.00 if I still remember it correctly. Everything was fine paying my instalments every months and receive the airtime as our agreement. The problems started 2017 when I noticed that there are some unknown subscribers with my contact number, deducting airtime every day. I log a case with Vodacom asking them to stop those subscribers but they couldn’t. And some of those things was surprising because it was sending the messages to my phone saying “congratulation you have successfully subscribe to so and so Vodacom Games” and many more messages with different subscriptions. When I contact Vodacom and explain the matter, they were denying those messages saying are not from Vodacom. As the situation was proceeding without any help, towards the end of 2017 I came to the decision to cancel the contract before the contract period ends. They told me that I must pay a cancelation fee of which I told them that I can’t pay any cancelation fee cause they failed to help me and now I’m forced to cancel the contract because it’s useless for me to pay the contract while I don’t use that airtime , though they were crediting back that airtime when I have phoned them but it was very inconvenient for me to phone Vodacom each and every time to get my airtime back. As they failed to stop the subscriptions and they said they won’t be able to cancel the contract without my cancelation fee being paid, I then told them to stop crediting me with airtime, but they couldn’t listen they proceeded and I left my account unpaid it went to areas. They suspended my line I couldn’t make any phone calls or send messages for the periods of three or four months. After that they were keeping on phoning me to make some arrangements to pay the areas amount so that they can cancel the contract and bring my line back to prepaid. I settled up the areas amount hoping that they will do as per what their consultant said, but they didn’t instead they just started again to load airtime on my phone. I phoned them and told them that what they’re doing is not what we have agreed on, they said they can’t terminate the contract because it has been programmed on their systems for a period of 24 months. I asked them that then why the consultant **** to me when he said I must pay the areas amount so that the contract would be cancelled. They told me they don’t know what that person was talking about because according to them the system can’t cancel the contract unless I pay the cancellation fee. As the result, when they noticed that I’m no longer paying them its when they started to act and stop all the subscriptions, I’m saying that, because the airtime that they were crediting on my phone was staying there untouched. I told them to reverse it because I can’t pay for it they didn’t, they said once credited they can’t reverse it back. Now they are phoning now and again threatening me that they will hand over my Name to be blacklisted. If I would have known from the beginning I shouldn’t have agreed t take that contract with Vodacom because they don’t care for their customers the only thing they want is our money. Honestly I’m very angry with them and I will like to receive the feedback on matter.