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Pat M
1 reviews | Active since Dec 2018
07 Dec 2018, 16:43
Very bad Service
I had my fibre and router installed and been calling vodacom to get my router configuration to be finalised but everytime I call the consultant tells me that my request is escalated to their back office and still dont have access to internet. There is no process where you can actually communicate with a person assigned to your request which is very frustrating because the support desk cannot even tell you the turnaround time for your request .
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Dec 2018, 18:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 18:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Dec 2018, 18:30Dear Pat,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have escalated your query to our FTTH Installation Support Team for assistance. You will be contacted with feedback within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have escalated your query to our FTTH Installation Support Team for assistance. You will be contacted with feedback within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 18:30
Official
Dear Pat,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have escalated your query to our FTTH Installation Support Team for assistance. You will be contacted with feedback within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have escalated your query to our FTTH Installation Support Team for assistance. You will be contacted with feedback within 24 to 48 hours.
Regards,
Vodacom Consumer Website Team
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Pat M's updateReviewer Update
11 Dec 2018, 16:58I am more frustrated now than before. So I receive an email last night that my fibre is not active and I can use the atteched welcoming pack to set it up ... however only the user guide is attached . So I send and email and called the service desk to ask for the welcoming pack that was not attached to the email only to find out that this nightmare is no where close to being over. Now I'm told that my case was referred to openserve for the configuration. Can someone atleast assist with this issue. I'm beyond dissapointed at this point. How can something that is suppose to take 48 hours take so many days and even after a complaint is submitted no one prioritise it. Are u just responding on this platform for formalities and never really act on your word?
PM
Pat M's update11 Dec 2018, 16:58
Reviewer Update
I am more frustrated now than before. So I receive an email last night that my fibre is not active and I can use the atteched welcoming pack to set it up ... however only the user guide is attached . So I send and email and called the service desk to ask for the welcoming pack that was not attached to the email only to find out that this nightmare is no where close to being over. Now I'm told that my case was referred to openserve for the configuration. Can someone atleast assist with this issue. I'm beyond dissapointed at this point. How can something that is suppose to take 48 hours take so many days and even after a complaint is submitted no one prioritise it. Are u just responding on this platform for formalities and never really act on your word?