Very bad service

I received a msg that I need to collect my phone on the 30 Nov 2018 then on Monday the 3rd I went to Vodacom shop in king Williams town stone towers to collect I spoke to Atabile who said the phone is not there I should come after 3 days well I did went there on the 6th Dec to collect my phone at 16:39 but was only assisted at 17:23 that was then he requested my jobcard number he called Mthatha but they were Already closed he promised to call me at 8:00am in the morning to call give me feedback now I'm at Vodacom 15:32 did not receive any call to notify me about where abouts of my phone I then requested his managers number and he refused and said he is not supposed to give me the number I should come Monday if I want to speak with a manager he had an audacity to want to assist another client before me.I do not know where is my phone nor being given any feedback with the whereabouts of my phone.