PB
Phumelele B
1 reviews | Active since Mar 2018
20 Nov 2018, 14:43
Very bad service
What a bad experience . Sales agent called by Asi convinced me to buy Hauwei phone as we were due for upgrade. She said it has iCloud account. Imagine from iPhone to Hauwei if it does not serve the purpose. What is the point. Vodacom need to educate its agents with phones. Celestine apparently the assistant manager promised to resolve the issue , said will call me. Another day wasted as I run my business on my phone. Mabel promised as well but she eventually resolve it. All I can say Vodacom Fourways is full of unprofessional staff. Others busy playing with phones while customers are waiting on the floor . Very Disappointed. The attitude on this Asi lady . Not even a sorry
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Replies (2)
Vodacom's replyOfficial
20 Nov 2018, 15:30 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2018, 15:30
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Nov 2018, 17:49Dear Phumelele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply20 Nov 2018, 17:49
Official
Dear Phumelele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)