Very bad service

Item: Vodacom
Rating: 1
Author: Kelebogile M

To whom it may concern The service I'm getting from vodacom it so terrible I don't even know what 2 do nobody has contacted me ever since I send u the message I'm only getting the message that I have 2 come and pay the contracts which I don't have I left their phones in the store since 21 December 2019 now they only care about when am I going 2 pay I'm so dissapoint ed with vodacom their service is very poor and they don't have customer service

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Jan 2020, 07:36

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Jan 2020, 07:36

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

29 Jan 2020, 10:49

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply29 Jan 2020, 10:49

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team