Very bad service

I took a laptop on contract that I had to return due to a key on the keypad that was faulty. I took out a second contract on the laptop and it had the same problem. Both laptops were returned to Vodacom AND Vodacom refuses to credit the invoices that was generated on my account and I can’t get anyone at Vodacom to credit the invoices for a laptop x 2 that was returned to RAM within 2 days of receiving the orders. I don’t know who to speak to anymore to help me. I rather get animated voice messages that my account is in arrears. Today I called again and was told within the hour I will get a call back and the credits will be passed. Nothing again. I paid my account in advance, but they are taking my advance money and taking it against the invoices that they had to credit, but never did. How cool is that??? Someone needs to come back to me before my phones gets block for non payment which is all wrong. HELP!!! Someone, anyone.!!! I’m so done.

Sulaylah Karam 0646****03 ********** I ********** 9