very bad service

Good day, Some service providers can break one’s spirit and the entire family as well. I got a router from Vodacom via telesales on the 2nd of May 2018 and I sat with my kids as I told them that we will enjoy wifi not knowing that won’t happen. I sat there for hours trying to put in the pin in the router to a point where I gave up. The next day was a Saturday and I called the call centre for assistance only to find out that the person who was supposed to have activated my sim didn’t finish the process. Isn’t that poor service? I complained and the collected on the router and sim on the 10th of May 2018.

To make matters worse the they billed me on the 1st of June 2018 for the sim and router and it is stated that if I return it within 7 days due to unsatisfactory then I won’t be billed. I called them angry and I got told they’ll will get back to me, that Saturday last week and I am still waiting. I have 3 contracts with Vodacom and I can’t wait for them to finish so I move to another network.

I want a refund of the debit that went through for nothing.