Very bad service

Not that I will get a response... This is now strike no.4 and I've had it with Vodacom and their uns****ed employees. I took out a Family watch for the daughter, I phoned Vodacom today and the service was pathetic, there is no team leader/ supervisor available. The consultant didn't even know Vodacom had a device like that, product knowledge is ZERO. All I wanted to know is, can I pair more than 1 phone on the watch, because it's giving me some error message. And the consultant is taking about payment and activation "Duh". I am so annoyed .... I've submitted an insurance claim with Vodacom Westgate mall with Cindy for my Samsung J1. my husband and I went to the store a week ago and was told they will order the device and contact us. Here we are, no feedback from them. I made my entire family switch from MTN and Cell C because I never had a problem with Vodacom. I have my contract so long. I cant wait for my contracts to expire, I WILL NOT use Vodacom again...