Very Bad Service

I have been with Vodacom for 12 years and have always tried to see things their way but I am now sick of it. Where I stay there is very very poor Vodacom

reception and with many calls and promises over the years nothing has been done. And to top it all I wanted to upgrade my 1 contract urgently as I wanted the phone for my wife as hers is in pieces after a ******* we were in. I went online as I didn't want my wife to know that will be one of her Christmas gifts... long story short after doing the upgrade last week online. Nothing was done and called today to find out when it will deliver and just to hear nothing was done as always and there is no time now before the weekend as I am leaving with my wife to the in-laws on Thursday. I just cancelled the entire contract. They advertise the phone I want all over the internet and it can be bought... nowhere!!!. They have online stock but no store has it' Eish sorry né sir, try Game. Soooorrry eish.' Thats what they tell you as a consolation. I just wish big companies like them can give real customer service and not practiced lines to try calm us down. Vodacom sucks