VERY BAD SERVICE

Being with Vodacom has just been one big headache after another. I was on a 24 month 1GB contract which ended on 29th September 2017, i had called in a month before the time to give cancellation notice. Long story short my contract was never cancelled and i then went into the 25th month of a 24 month contract.

I then call for the 5th or 6th time to attempt to cancel again, because i had bought a pocket WiFi router from another service provider, much more GB's for much less money than what Vodacom was charging me, but the call centre agent then offered me a good deal, instead of cancelling, he proposed i take the "uChoose Flexi 110" package for R79 p/m which consists of R110 airtime and a 1GB data. It sounded like a great offer but i knew that it's probably too good to be true. This new package was supposed to be implemented October 1st. October 1st comes, i'm still on my old package and have not been moved over to my new R79 p/m package. i'm then told there was a glitch in the system and my contract was unable to migrate so i'll now be moved over on the 1st November.

Today is the 1st of November, my 1GB data has not come through. My airtime came through one day early (31st October, Vodacom's fault) so i used up some of it. then today another R110 comes through, and i thought great, i guess i'm being compensated for the utter garbage service I've been receiving, but then it was reversed again, and i STILL have not received my 1GB data which was promised with the package.

I then call in to Vodacom customer care, and of course, nobody knows what's happening. The guy on the phone says there's no 1GB data loaded to this contract. I said to him if that's the case i want to cancel because i was sold a contract under false information, and you can go back to your recordings and hear what i was promised by your agent. Then he has the cheek to tell me there's a penalty fee if i cancel my contract early?!?! Is there no penalty fee for lying to customers about a supposed 1GB deal with the uChoose Flexi?!

Either sort my contract out or i'm cancelling WITHOUT paying any fees, because i was promised R110 airtime, with 1GB data for R79 p/m. If i can't have that i'm cancelling and will take this to court if i dare get charged an early cancellation fee. I'm sure the Ombudsman won't take false advertising lightly.

Clinton Mouton