AA
Adel A

1 reviews | Active since Nov 2013

06 Sept 2017, 20:01

Very bad service

I app**** on Saterday for a S8 deal of R649 n month, send through all my documents and to date I had to phone everyday to follow up and still have no clear answer, everytime I am promised to be called back but no one calls, today I was promised that I would be called before 20:00 and wow still no call, the amount also ways change on system to R800 and something which I did not apply for or agree upon, I was told that my application was approved but due to it being my first contract I can only have a cheaper phone but sorry that is unexpectable, Godfrey told me that he send my application through for a review so that I can get the phone I app**** for and by tonight I will have a answer, I won't waste another day wasting my time with Vodacom I have been a prepaid customer for a very long time and apparently you don't need more people applying for your services so Vodacom I will apply somewhere else, someone that wants to help me and someone that is not going to charge me more than what I app**** for, I will also stop using my prepaid number as I believe you do now deserve my support.

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2017, 06:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Sept 2017, 12:08
Official

Good day,

Feedback has been provided.

Regards,
RM