very bad service

Hello Peter,

Please assist i did a contract application with vodacom Heartfield ,staff name Thomas on 31 July, which He promised feedback within 2 working days, 2 days passed without any feedback ,after several calls ,while He promised feedback soon ,he never gave me any feedback , until i decided to cancel the application with them and us another Vodacom outlet.

My problem the same Thomas must cancel the contract online, when we went to the store he said it was canceled , but according to another Vodacom store application has not yet been canceled and we can not do another contract with them, i called on 31/08 i talked to him he told me he is onhold with their customer service that was around 16h00 ,until the store was closed at 17h30 .without any proper feedback .and he left store . The service is so ridiculous .