Very Bad service

Item: Vodacom
Rating: 1
Author: Hilda F

On the 3rd of November I sent a email confirming 2 cintracts to be cancelled, Feedback below Good day Hilda Fourie

We acknowledge the receipt of your email.

Thank you for taking my call on ***.

As per our call conversation, I transferred your call to Vodacom Cancellation on *** (free when using Vodacom sim card).

Email address is ***

Operating hours:

Mon-Fri 07h30 - 18h00

Sat 08h00 - 17h00

Sun 09h00 - 14h00

Holiday 09h00-14h00

Here are some of Vodacom’s easy-to-use self-service channels available to you:

•My Vodacom App

•Vodacom Portal (www.vodacom.co.za)

•WhatsApp TOBI ***)

•USSD *135#

Are you happy with the way I have assisted you today? You might get an SMS from Vodacom asking you to rate your experience. We would appreciate if you could provide your feedback

Regards

Connie Nthekenyane

eService Team Today I was told no cancelations record is on system an I had to do this once again this is not accepable Pathetic Vodacom

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Dec 2021, 11:26

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Dec 2021, 11:26

Official

Hilda F's updateReviewer Update

08 Dec 2021, 16:01

Please note, that on 3 occasions, I was told by different consultants that the contracts was not cancelled on the 3rd of November. Instead it was cancelled this morning when I phoned again. I was phoned today to find out why I want to cancel. Surely this is my choice to do so
Regards

Hilda F's update08 Dec 2021, 16:01

Reviewer Update