Very Bad Service

I have not been receiving a statement for over a year, i went onto the website to activate my email to get statements. I then realised i have been paying for a line that i cancelled over a year ago. Now i have been trying to no avail to get my money back. I though that all was done and i didnt have to worry about this. I have been paying R194 every month for over a year for something that was cancelled. This is unnacceptable!! if i owe Vodacom money they want it immediately or my lines are disconnected!! I have been a loyal customer for over 15 years and have been phoning for over a week to sort this out. I urge every one to check their statments and to make sure you are not paying for something that you dont have. I have decided to cancel all my lines with Vodacom and take my business to Cell C!! I would rather pay them R1800 every month (this is what i have been paying monthly) than to keep giving it to Vodacom. I am very upset about this Bad Service!!! I will be telling all my friends on Facebook and Twitter to avoid Vodacom!!