Very bad service

I have been a client of Vodacom for the last 18 years & am utterly disappointed with the actions being allowed on my contract in the last few months. <br> About six months ago I received a message saying a sim swop has been requested & if I suspect any ********** activity, to contact the customer service department immediately. I did just that & held on from 21.30-22.45, with no answer, just the recorded message saying my call will be answered shortly. I then phoned at 8 the next morning only to be told that they allowed the sim swop because they hadn't heard from me within the 2hr waiting period. The consultant also informed me that the call Centre was down, hence the reason for my call not being answered. I then got through to the ***** department and they managed to reverse the swop & said it would be investigated & they would flag my account saying that ********** activity had taken place & no further requests should be allowed. <br> Since then I have received numerous port requests messages & spoke to a consultant on Wed evening who assured me that another flag had been put on my account. At 22.10 on Thurs I received a message saying your port request is being processed.