Very bad service

In March 2024 we contacted their fiber dep to request for a reallocation, we were told 30days tat, till today the fiber has not been installed in our new home but every month they are deducting, upon following up they always tell us that they are going to escalate the matter and we will be contacted by the technicians but we have never received their call. Highly disappointed at Vodacom as we have been with them for years. We are ready to cancel