Very bad service

On 7th Jan I app**** for a contract with Vodacom online. Someone phoned me and took mw through the vetting process and confirmed I was approved. The phone would be delivered within 2 - 5 working days. I follow up after a few days as I’ve not received any feedback or communication. After requesting a call back a couple times, someone finally returns my call only to inform me the phone is on back-order. They confirm a shipment is expected during the week of 17 - 21 January 2022, and the phone will be delivered latest by 25th Jan 2022. I follow-up with a call on 21 Jan for a status update 20/21 Jan and was informed they have my phone but are awaiting stock of the travel charger that is included in the package deal. I even requested that they send the phone without it but apparently they could not. Today, 25th Jan, I phone Vodacom online again to find out what the problem is and they inform me once again that the phone is on back-order and I’ll receive the phone next week. I ask to speak with a manager but non are available…

This is truly disgusting customer service to say the least and very disappointing. I’m considerIng to cancel my contract application.