1 reviews | Active since Sept 2021
Very bad service
Be very careful when you are contacted by Rewards Co that contacts you on behalf of Vodacom to upgrade, as they explain one thing to you, but when the quote is sent, it is way more expensive and you are charged for handsets that you never asked for or got and extra's. I upgraded 26 July 2021 and when I got the quotes I called on the 4th August 2021 to cancel due to the higher amounts and extras on the quotes. I have phoned Vodacom directly and was sent from pillar to post, even to the third party company rewards co, but to no avail. And everybody's got a different story. I was told ladt week it was cancelled and credits were passed, only to get the higher data loaded to my two phones again today 1 September 2021, and when I contacted Vodacom again today I was told it wasn"t cancelled. I was then transfered by upgrades and cancellations to this rewards co company and after holding on for over half an hour as they don't answer their phones I've put the phone down. I have sent emails to this rewards co and got automated responses that someone will contact me soon, but not one call yet, and nothing either from Vodacoms email address to customer care. A simple request and no one can sort it out. I will not renew any contract with Vodacom again ever as they cannot resolve a problem, and they are expensive. I have looked at other service providers and Vodacom is the most expensive of them all. Useless service and I have been with then since the 90's. I a shocked at the level of service to say the least.
I contacted Vodacom upgrades and cancellations and spoke to Vani, and she again transferred me to Rewards Co. and said she will hold on until they pick up, but to no avail. She even said she will phone me back within half an hour to hear if Rewards co has sorted it out, I am still waiting for her call. I am paying the amount of my old contracts, and will not pay a cent more. On Vodacom's system it shows my contracts for *** and *** expired 31 July 2021, yet the system shows the new contracts of 20GB for each number and Vodacom being my service provider cannot stop these contracts.
I am tired of waiting for a solution, and for receiving sms's to ask me to rate their service. WHAT SERVICE???? There's no service.
I am finished with Vodacom. As soon as the other two contracts end, I am moving away from Vodacom. I don't need to be treated like this after being a loyal customer since the 1990's. It is a straight forward request, cancel the two contracts please, and let me get out of them but yet no one can get this resolved.
Really so disappointed in Vodacom.
I contacted Vodacom upgrades and cancellations and spoke to Vani, and she again transferred me to Rewards Co. and said she will hold on until they pick up, but to no avail. She even said she will phone me back within half an hour to hear if Rewards co has sorted it out, I am still waiting for her call. I am paying the amount of my old contracts, and will not pay a cent more. On Vodacom's system it shows my contracts for *** and *** expired 31 July 2021, yet the system shows the new contracts of 20GB for each number and Vodacom being my service provider cannot stop these contracts.
I am tired of waiting for a solution, and for receiving sms's to ask me to rate their service. WHAT SERVICE???? There's no service.
I am finished with Vodacom. As soon as the other two contracts end, I am moving away from Vodacom. I don't need to be treated like this after being a loyal customer since the 1990's. It is a straight forward request, cancel the two contracts please, and let me get out of them but yet no one can get this resolved.
Really so disappointed in Vodacom.