Very bad run company for customer service

Vodacom keep *****ing customers airtime saying we have subscribed to their gaming I have repeatedly told them I have not and they keep *****ing my airtime. When trying to speak to the consultants they are to stupid to fix the problem and when I ask them to play back the recording of me telling them that I have never and will never do gaming on my phone as it is used for business only they say they can not play the recordings and can't help. Vodacom CEO and management hide behind the call center as they do not want to deal with the public and their frustrations.