Hellopeter
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1 reviews | Active since Jun 2016

29 Jan 2018, 10:18

Very Bad Reception in Paulshoff

Good Day,

I have tried to contact your call center and its amazing how they pass the buck, drop the call and clearly have no clue what they are doing.

The reception in Paulshof since December has become extremely bad. Im constantly getting dropped calls and "out of service" errors. This ONLY happens in Paulshoff. The signal hasnt always been the greatest but has been enough for a stable call until December. I dont know what you guys did but its bad.

Please can I get the proper help and support I have been trying to request? Its wrong that you hide behind your contracts that you supply the service with "best effort" while my business suffers because I have to call clients back every 5 minutes while on a call.

0
Replies (4)
Vodacom
Vodacom's reply29 Jan 2018, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Jan 2018, 14:31
Official

Good Day Martin de Jager

Thank you for taking the time to voice your enquiry. Kindly note that this matter is being addressed by our network team.

Regards
RO

's update06 Apr 2018, 11:29
Reviewer Update
Good Day Vodacom, I have now been busy with this issue for the past 6 weeks and the response I have received is that you are planning to put up a tower in Paulshoff but you cant explain why it suddenly stopped working in December 2017. Im honeslty at my wits end now as the constant dropped calls is getting ridiculous. Its so bad, that my calls are dropped 90% of the time, despite me having to nearly stand on my roof to get reception. Guys, this was never an issue before and I have lived in this area for the past 3 years without issues. and I would argue this point if I moved into the area with signal issues, then that is my choice. Im not prepared to accept this anymore as I am paying you for a service that you are failing to provide me. It has become embarrassing that I cant hold business and personal calls because of this issue. Im giving you two choices now to address this matter: 1) You supply a signal booster 2) You reevaluate my subscription fees / contract and adjust it accordingly as Im paying you for this service. I have been more that patient and cooperative in this matter and I'm not going to battle with this issue any longer. Please sort your network reception out in Paulshof. Regards, Martin
's update12 Sept 2018, 08:36
Reviewer Update
Over 9 months later and STILL NO REPLY from Vodacom. Yet you expect me to pay the full bill for half a service provided? Make no mistake, I will not renew any of my contracts with you. You clearly lack in service and have a typical "milk the subscriber" attitude. Very shocking indeed.