VERY BAD ONLINE SERVICE

I have been with Vodacom for many years now and when I app**** for a Monday madness deal I received a email stating I should phone back in 24 hours if a call agent doesn't get back to me. I did a online order on my name 9 hours before the deal ended. I phoned today because i couldn't get to the Vodacom service. (Probably over fulled with calls) The lady advised me no sorry we cant assist and thou she was friendly I find this is not what is promised. Why give a reference number in the first place if it will not be valid? State then, please call immediately to secure your deal. The tablet was for R99 per month with 500mb data and a shirt. Now its R129 because I missed it?

Hello Gareth, We have received your request for a new deal and your reference number is B52APR A Call Centre agent will contact you within 24 hours to complete your new deal request. If you don't hear from us within the next 24 hours, please call ********** 4, FREE from a Vodacom cellphone. The Vodacom Online team Vodacom ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "