SR
Sedi R
1 reviews | Active since Aug 2022
10 Aug 2022, 11:15
Very bad internet speed
In June 2022 my wife made upgrade to Home router 1TB data package, the internet worked from 1 till 2 July 2022 then it stopped working. We contacted vodacom almost everyday since it stopped working until they assisted us on the 23 July 2022. The following day 24 July 2022 we started to realize that the internet speed was no longer fast as our tv was always buffering ( only 3 devices connected). On the 25 July 2022 we made a query regarding the speed. Up until now, not assisted. Very ****ed.
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Replies (2)
Vodacom's replyOfficial
10 Aug 2022, 12:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2022, 12:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Aug 2022, 15:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Aug 2022, 15:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,