RK
Rina K

1 reviews | Active since Jan 2018

03 Jan 2018, 16:19

VERY BAD INTERNET SERVICE

We say in Pearly Beach, we have 4 Vodacom account, the two data contacts is useless because there is hardly any service, the line connect and then it cannot reach any site, what is the use of having 15 gig data contacts and no service, One cannot cancel the contract to go to a nother service provider, so you are stuck with Vodacom. The 082111 number is useless, I do not want to complain about a certain number, I want to complain about the internet connections, so you sit for hours on the line listen to nonsense, without any help. It is now 4 days that the line connect very slow, but that is the last, from there it cannot reach any site... I am sick of Vodacom who is selling contracts which they cannot service

0
Replies (3)
Vodacom
Vodacom's reply03 Jan 2018, 16:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jan 2018, 08:24
Official

Dear Customer,

We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Your query is being addressed and assigned to the relevant supporting team.

Regards,

Vodacom Consumer Website Team

RK
Rina K's update15 Jun 2018, 21:38
Reviewer Update
5 MONTHS later and the same problem again....