VERY BAD INTERNET AND CELLPHONE SERVICE

We are staying in the Overberg, close to Gansbaai. For the last 3 days we do not have proper cellphone signals or internet.... we try to phone Vodacom to report, but the calls keeps on dropping and they do not try to phone us back, to try and solve the problem. We have report it to the Vodacom shop which send a email to report the problem, but still no signal or proper internet., also no feedback. We pay pay our subcriptions and expect service, every time when there is a strong wind, the signal is gone and stays off for days. Please this is not exceptable.